ARRIVALS

CANCUN AIRPORT

ONCE YOU ARRIVE AND GO THROUGH CUSTOMS, GET YOUR LUGGAGE, HEAD TO THE EXIT FOR TRANSFERS. LOOK FOR SIGNS FOR HARPREETS & NIMESH WEDDING OR PALACE TRANSFERS.

WHATSAPP +1-778-552-0054 IF ANY QUESTIONS

WIFI SHOULD BE AVAILABLE TO CONNECT TO AT CANCUN AIRPORT

HOW TO CONNECT TO THE CANCUN AIRPORT WI-FI SERVICE:

  • Open your device's wi-fi settings

  • Turn on wi-fi

  • Choose the “CUN Wi-Fi” hotspot

  • Open your device's browser. You will be automatically taken to the wi-fi host's webpage

  • Sign-in or Create an account to connect

  • Done! Start browsing the internet.

Please note that there is a 60 minutes time limit for sponsored connections.

AT MOON PALACE

CHECKING-IN

YOU WILL BE TAKEN TO RECEPTION TO CHECK IN. BE PREPARED TO CHECK IN WITH CREDIT CARD TO PUT ON FILE FOR ANY EXTRA CHARGES LIKE SPA OR UPGRADES. YOU WILL BE GIVEN A LUGGAGE TICKET AND YOUR LUGGAGE WILL BE DELIVERED AND YOU WILL BE TAKEN TO YOUR ROOM AND GIVEN A WALK THROUGH OF ALL THE FEATURES.

ITS A GOOD IDEA TO DOWNLOAD THE PALACE APP PRIOR TO ARRIVAL. FRONT DESK SHOULD BE ABLE TO HELP WITH ANY LOGIN ISSUES FOR THE APP.

ROOM SERVICE

JUST PRESS “0”. FEEL FREE TO PLACE AN ORDER FOR ROOM SERVICE AS SOON AS YOU ARRIVE, IT CAN SOMETIMES TAKE SOME TIME FOR IT TO ARRIVE AS YOU SETTLE IN AND UNPACK, OR HIT UP THE RESTAURANTS RIGHT AWAY. ALL YOUR STANDARD FOOD AND DRINKS ARE INCLUDED SO BE SURE TO TRY EVERYTHING!

DRINKS

MOST BAR TENDERS WILL SERVE LOCAL ALCOHOL BUT WHEN ASKED THEY WILL MAKE DRINKS WITH PREMIUM ALCOHOL THEY HAVE AVAILABLE SO BE SURE TO MENTION THIS WHEN ORDERING.

EVENT TIMING

PLEASE TRY YOUR BEST TO BE ON TIME FOR ALL EVENTS, NO IST, WE’RE IN MEXICO!

DRESS CODE

IT CAN BE QUITE HOT SO BE SURE TO BE MINDFUL O LIGHT FABRICS, CERTAIN RESTAURANTS WILL ALSO REQUIRE NO BEACHWEAR, ESPECIALLY DURING DINNER TIME.

Share location

Be sure to share location with your group mates to be able to Conveniently locate them around the resort. Wifi is available in most areas at the resort.

Air plane mode

Putting your phone on airplane mode and connecting to wifi will be a good idea to avoid cell phone roaming charges but still be connected.

CHECKING-OUT

CHECK OUT TIME IS 11AM, BUT YOU ARE FREE TO USE THE RESORT ALL DAY. IF YOU ARE TRANSFERRING TO THE GRAND, HAVE THE BELL BOYS DELIVER YOUR LUGGAGE THERE. AND ALSO USE THE BELL BOY SERVICE TO HAVE YOUR LUGGAGE TRANSFERRED BACK TO RECEPTION WHEN CHECKING OUT TO DEPART.